Questions? Send an email to
ePayQuestions@ch13md.com
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1. Will I receive an e-mail after submitting
my registration?
Yes. An e-mail confirming your new Online
Payment Account will be sent by our bank.
2. Do I have to use the Online Payment
System?
No. You can continue to make payments through a wage deduction order, or by check, cashier’s check or money order to the lockbox.
3. What is my Online Payment ID?
Your Online Payment ID is an 11 digit number
consisting of your case number and the last 4
digits of your social security number. Do not
use any dashes. Example: Case # BKS-11-77777-BAM and Social Security # XXX-XX-1234 The Online Payment ID is: 11777771234 (This is not YOUR Online Payment ID - only an example)
4. Do I need to remember and input my Online
Payment ID every time I log in?
No. You will only need to input this ID number
the first time you register, but it is a good
idea to remember this number in case you have
issues in the future with the payment center.
5. I have forgotten my password. How do I
get a new one?
On the login page of the Online Payment Center,
there is a link called Forgotten your
Password? The new page will ask you to
input your User name and the system will send
you a new password. Once you get that new
password and enter the site, you can go to
settings and change your password to one of your
choice.
6. Can I have my password reset?
Yes. Once logged in, click on Settings to change
your password.
7. Are passwords case sensitive?
Yes.
8. Where do I find my
Routing and Account numbers?
The Routing and Accounts numbers are located on
your checks. The Routing number is always a 9
digit number and to the left of your Account
number. DO NOT look for these numbers on a
deposit slip as the Routing number may be
different from your Checking/Savings Routing
number. If you are unable to find your Routing
and Account numbers, please contact your bank
for help. 
9. Do I need to input my
account information each time I make a
payment?
No. The Online Payment Center will store up to
five different accounts and you will be able to
choose one from the Previously Used dropdown
menu.
10. Can I use a debit card?
No. You may only use a Routing and Account
number from a valid Checking or Savings account.
11. Can I make more than one payment?
Yes. Click the radio button for additional payment
and enter amount you wish to add.
12. How soon will the payment be taken from
my account and be posted to my bankruptcy
case?
When making a payment, you are given the option
of making the payment today or the next day
only. It takes one business day to process the
payment based on the day you choose to have the
payment initiated.
13. Will I receive a receipt upon making a
payment?
Yes. You will receive an automated e-mail with
your payment information listed in the body of
the e-mail. You can also go into your account
history to view and print prior payments made
via the Online Payment System.
14. Is there a ceiling to how much I can pay
at one time?
Yes, $9,990.
15. Can I make partial payments?
Yes. If you can't afford to make the full
monthly payment owed at one time, you may make
several smaller payments throughout the month.
16. Can I setup automatic payments?
No. We require each debtor to log in each month
to make their monthly payment.
17. Why are my payments held for 15 days?
Payments are held for 15 business days to allow
for potential discrepancies, give the payment
the proper amount of time to clear through the
banking system, and allow the Trustee to review
the payment before disbursing to creditors.
18. What is the $2.00 Processing Fee?
The $2.00 Processing Fee covers our bank’s cost
for providing this service.
19. Why are not all my payments I
have made not listed in
the Payment History?
The Payment History in the Online Payment Center
only displays payments made through the Online
Payment System. It will not display payments
made to the lockbox or office. For a full
payment history, please visit the
National
Data Center.
20. Why was my payment declined?
Payments may be declined for several reasons. If
you receive an e-mail that your payment has been
declined, or your payment has not been removed
from your account, please contact the Trustee to
help determine why the payment was not
processed. It may take several days for the
Trustee to receive the reason from the bank.
21. Why is the Make a Payment screen blank?
When cases have been Dismissed or Converted, the
Online Payment System will still allow you to
login, but you will not be able to make any
additional payments.If your case is in the process of Vacating the Dismissal or Converting back to a Chapter 13, please send a Cashier’s Check or Money Order until your case has been made active again.
22. Why is my account locked?
Accounts can be locked temporarily or
permanently. Accounts are temporarily locked due
to three incorrect attempts at logging in. If
your account has been locked because of an
incorrect username or password, the system will
reset the account after three hours or email
epayquestions@ch13md.com, please include
your name and case number.Accounts are permanently locked if there has been a non-sufficient funds payment. If you make a payment when there are not sufficient funds to cover the payment plus processing fee, the Trustee will manually lock the account and you must make further payments using Cashier’s Checks or Money Orders only. There are no second chances once a non-sufficient funds payment has been submitted and declined. |